LEADS control is the 7-day-a-week 24-hour-a-day help desk for LEADS users. This group of employees serve as the point of first contact. They monitor the health of the network and work with several commercial vendors to coordinate repairs to the system or a particular site. Our users turn to them for assistance in making entries, becoming LEADS certified, or whenever they encounter problems with LEADS, its equipment, or an application. The help desk staff maintains the databases with all 30,000 plus certified operators and our agencies. They track requests for service and often have to resolve differences between our users and our vendors. LEADS control is also the distribution point for all messages from out of state.